First Stage Pty Ltd take great care in the packaging of our products, but if you do receive a defective product we would require you to mail back the product, and after assessing the return product a repair, exchange or refund will be processed straight away.

YES - Protection board modeled after the most advanced laptop battery technology. Battery electronics and components are 100% built in-house to ensure safety standards. 100m Pressure tank-tested to ensure over performance. Thermal sensor and digital circuit protector to shut off power if battery cells overheat or have abnormal electrical current.

For Australia - we use Star Track Express road freight this usually takes 1-5 days after payment and packagaing has been processed. Shipping will only take place on weekdays and not on the weekends. For new Zealand - we use Seko international Express air freight this usually takes 7-14 days after payment and packagaing has been processed. Shipping will only take place on weekdays and not on the weekends. Any Duty or taxes are paid by the receiver. All freight is free of charge, thsi excludes duty, taxes and extra chargers imposed by the freight companies.

The most easiest and effecient way to contact is is through email (info@ventureheat-dive.com.au), where we aim to reply back within 48 hours.

YES - You can please visit our shop or contact your nearest Venture Heat retailer

We recommend wearing a baselayer or rashguard between your body and the heated vest. In your case, the baselayer, followed by the heated vest with the insulating layer over both. Ideally, you want the vest heating panels as close to your body but not touching directly.