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FAQ

  • What do I do if I received a defective order?
    First Stage Pty Ltd take great care in the packaging of our products, but if you do receive a defective product we would require you to mail back the product, and after assessing the return product a repair, exchange or refund will be processed straight away.
  • Are there any safety features to prevent injury due to overheating or short circuits?
    YES - Protection board modeled after the most advanced laptop battery technology. Battery electronics and components are 100% built in-house to ensure safety standards. 100m Pressure tank-tested to ensure over performance. Thermal sensor and digital circuit protector to shut off power if battery cells overheat or have abnormal electrical current.
  • What are the shipping options?
    For Australia - we use Star Track Express road freight this usually takes 1-5 days after payment and packagaing has been processed. Shipping will only take place on weekdays and not on the weekends. For new Zealand - we use Seko international Express air freight this usually takes 7-14 days after payment and packagaing has been processed. Shipping will only take place on weekdays and not on the weekends. Any Duty or taxes are paid by the receiver. All freight is free of charge, thsi excludes duty, taxes and extra chargers imposed by the freight companies.
  • How do I contact your company if my question isn’t answered here?
    The most easiest and effecient way to contact is is through email (info@ventureheat-dive.com.au), where we aim to reply back within 48 hours.
  • Do you sell extra batteries for the 40 watt pro diving undersuit ?
    YES - You can please visit our shop or contact your nearest Venture Heat retailer
  • I currently wear a base (wicking) layer, then an insulating layer underneath my dry suit. Would I wear the waterproof diving vest between those layers - after the base layer but before the insulating layer? Or would I wear the vest over the insulating layer - right under the dry suit?"
    We recommend wearing a baselayer or rashguard between your body and the heated vest. In your case, the baselayer, followed by the heated vest with the insulating layer over both. Ideally, you want the vest heating panels as close to your body but not touching directly.
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