warranties, refunds & returns

Warranty Policy

All components of the Venture Heat Undersuits are covered by a unconditional 12 month warranty, We design every product from the ground up. That means zero compromises in quality, safety, or construction 

  1. The process is easy, firstly is great if you either call on 02 8606 2236 or email on info@ventureheat.com.au.

  2. Then we will ask for the goods to be returned, we can I some cases arrange for the collection

  3. We will then assess the items returned

  4. For a size replacement a original order must be returned with all the original packaging

  5. First Stage Pty Ltd have the right to repair before replacement, and to replace before refund.please see refund policy or more details  

Refund Policy

At First Stage Pty Ltd we understand the Australian law and will in every case follow the ACCC consumer guarantee.

for more details please use this link. HERE

Our Policy

  1.  A refund will only be issued if all other paths have been meet and exhausted.

Returns.

We accept returns within 30 days of the purchase date for items in new condition. This means the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags. We will not accept any returns postmarked after 30 days of purchase date. Initial shipping fees will not be refunded.

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All eligible returns/exchanges must:
1. Be in a clean, unworn condition, and free of pet hair, cigarette smoke, or debris
2. Include Original Manufacturer Tag(s)
3. Include all original parts and accessories, such as batteries and cables
4. Must be returned within 30 days.

Authorized Dealers

If you purchased your product from a third-party website or dealer, please contact them directly for assistance. We are unable to issue refunds or exchanges for products purchased outside of our website. 

Gift Recipients

We require an order number for all returns or exchanges. If you are a gift recipient, please reach out to the original purchaser for the order number. Please note only exchanges for size or color are accepted, as monetary refunds will be applied to the original purchaser's payment method.